Contact Center Manager

Bring your competencies :

Education: Bachelor's degree in Business Administration, Communications, or a related field

Experience: Minimum of 7 years of experience in a customer service call center environment and at least 3 years of leadership or management experience in a call center environment. 

Skills and Traits

• Strong understanding of customer service KPIs and metrics
• Excellent verbal and written communication skills
• Proven problem-solving and conflict resolution skills
• Proficient in Microsoft Office Suite and call center management software (Salesforce) and FSM telephony systems
• Flexibility to work in shifts, during holidays, and in emergency situations as needed

Physical Requirements:

• Standing, Walking
• Manual dexterity
• Ability to Lift up to 50lbs occasionally

Overview:

• Type of employment: Full time – Exempt
• Workplace type: Hybrid Irvine, Ca (On-Site: 3 days / Remote:2 days)

Why SEB Professional North America?

Whether working in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.

• Medical, Dental and Vision insurance – Generous Employer Contribution
• Competitive 401(K) program w/ up to 9% employer contribution
• On-site Gym
• Life insurance
• 12 Paid Holidays
• Other voluntary benefits and discounts programs

Equal Employment Opportunity (EEO)

SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.