Contact Center Supervisor

Bring your competencies :

• Education: 2 or 4-year degree preferred.
• Experience:
  • 2+ years’ experience leading teams in a KPI managed environment, driving consistency and team work.
  • 3-5 years of experience in a customer service focused position, constant assignment of roles within the team to ensure best possible utilization of the staff, KPI development and adherence, and workforce management.
• Key Skills:
  • Strong leadership skills demonstrated in either an individual contributor role where leadership skills were needed or in a supervisory position
  • Proficient with technology, software applications, especially MS Office programs, and phone systems, routine success in deescalating customers in high pressure environments.
  • Ability to teach this skill is a plus!
• Traits:
  • Excellent problem resolution skills, ability to coach, train, motivate employees
  • Evaluate their performance
  • Excellent verbal and written communication skills

Overview:

• Type of employment: Full time – Exempt
• Workplace type: Hybrid (3 days on-site, 2 days remote) Irvine, CA

Why SEB Professional North America?

Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.

• Medical / Dental / Vision insurance – generous employer contribution
• 401(K) program w/ up to 9% employer contribution
• On Site Gym
• 12 Paid Holidays
• Voluntary benefits and discounts programs

Equal Employment Opportunity (EEO)

SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.