DTC SUPPLY CHAIN COORDINATOR

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What we will achieve together :

Join Our D2C Growth Journey!

As online shopping dominates consumer preferences, we are driving a strong direct-to-consumer (D2C) ambition.

Join us for this mission reporting to the Greater Europe DTC supply chain manager.

You will play a pivotal role in optimizing our supply chain through the following key missions focused on excellence for customers and consumers:

Upstream Activities

Inventory Management & quality
- Ensure and monitor stock consistency between ERP (3PL and Group SEB)
- Monitor stock level and SLOB risks, propose and implement solutions to optimize inventory, and return to primary warehouses the good stock if needed.
- Adjust Inventory devaluation according to SLOBS solutions.
- Ensure budget exercise for OCOS cost.
- Calculate the monthly stock projection for the full year.
Stock availability:
- Monitor & communicate OOS rate and D2C projected stock equation and propose appropriate solutions on the potential Supply risks in collaboration with S&OP
- Ensure deliveries to the D2C warehouse are prioritized by sourcing warehouses. Follow-up on delivery execution
- Elaborate business stock management rules between Brand.com & Marketplaces
Continuous improvement
- Improve our follow-up of supply chain KPIs (forecast accuracy, projected stock cover, Out of stock rate, stock level and SLOB) and perform analysis and propose and implement action plans for improvement

Downstream Activities

Carriers’ animation and Delivery performance:
- Follow up daily on Carriers SLAs, coordinate issue resolution across teams.
- Own end-to-end delivery performance, including lead time, carrier SLAs, and customer delivery satisfaction. Monitor KPIs, perform root cause analysis, and drive improvement plans.
- Steer carrier governance and performance rituals, including daily SLA follow-up, weekly operational reviews, and monthly steering committees with carriers and procurement.
- Ensure financial and operational consistency, including reconciliation between carrier billing and operational activity.
Reverse logistic management :
- Execute the process of reverse logistics. Anticipate capability in adequation with D2C growth plan
- Follow the return rate and perform analysis to reduce it.
Project Coordination:
- Coordinate and support projects related to carriers and reverse logistics, in line with the EU D2C Supply Chain roadmap (ex: new carrier implementation, evolution of refurbishment flow, etc).

Bring your competencies :

Holder of a Master’s degree in Logistics or Business Administration, or equivalent, you have at least 2 years of experience in supply chain roles :

You are rigorous with excellent analytical skills.
Your curiosity and effective communication skills set you apart.
You are familiar with SAP, Excel, and BI tools
You have a good knowledge in supply chain FMCG (inventory management, distribution, KPIs, IT supply chain tools…)
You are able to work in a fast-growing and transforming environment
Proficiency in both English and French is essential due to the international scope of the job.

Additional Information

Duration (if applicable): 6 months
Job Type: Fixed-term contract
City: ECULLY
Company description:
Join Groupe SEB and contribute to better living around the world!
As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands – Tefal, Seb, Rowenta, Moulinex, Krups, and many more – present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites.
Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.
Minimum annual compensation (individual bonuses included): 40000
Maximum annual compensation (individual bonuses included): 50000

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