D2C Fraud Manager
Join our Team:
We are looking for a D2C Fraud Manager who will support the profitability of the Direct-to-Consumer (D2C) business by designing and implementing a fraud management system within our D2C network, and by managing fraud mitigation operations in Europe.
What we will achieve together:
You will manage D2C fraud by:
- Implementing regularly preventive measures against fraud
- Tooling D2C teams with dashboard & software to monitor, automate fraud detection
- Mobilizing all the D2C P&L owner to reduce this value leakage
- Fixing case of fraud with all the stakeholders across the organization
Your main responsibilities:
Worldwide: Animating an on-the edge practice
- Stay updated on emerging fraud trends and technologies, regularly assess the effectiveness of fraud prevention strategies, and act as the product owner for IT tool developments, including dashboards and anti-fraud systems.
- Collaborate with markets to build relevant contingency measures and serve as the main contact for market related D2C fraud issues.
- Perform advanced data analysis and monitoring, lead incident response and investigations, and coordinate operational teams such as D2C Leads, CSS managers, IT web & Cyber, Treasury, EU Supply, and Legal.
- Conduct regular and comprehensive risk assessments to identify vulnerabilities and provide ongoing training for users and relevant teams.
- Create anti-fraud policies and analysis frameworks, define crisis escalation processes and contingency planning, and establish fraud indicators.
- Integrate data lakes and D2C dashboards to enhance anti-fraud capabilities.
Bring your skills :
A Master’s Degree in Marketing, Business, or Technology is required, with a background in Cybersecurity, Fraud, or Online Payment being a plus but not mandatory.
You have at least 10 years of experience in the retail or e-commerce industry. This includes experience in deploying Direct-to-Consumer (D2C) anti-fraud systems and exposure to both global and local market dynamics.
Understanding the nuances of different regional business practices, legal environments, and consumer behavior is essential. A proven track record in developing and implementing effective fraud prevention strategies and systems is necessary.
You are recognized as business-minded, solution-oriented and you possess strong communication skills.
Fluent English & French
Join a French international Group driven by :
- Values: entrepreneurial drive, passion for innovation, professionalism, Group spirit and respect for people, with concrete commitments to citizenship and sustainable innovation,
- Support for employees: 1 in 2 positions is filled internally!
- Benefits for all: QVT agreements including 2 days' teleworking per week, vacation bonuses, profit-sharing, 13th month, CSE...