Director of Service Operations

Requirements: 

• Self-directed leader with clear evidence of establishing and leading successful learning and development global programs which have delivered positive results
• Strong analytical skills with the ability to think critically and independently. Able to prioritize for impact and adjust focus frequently and effectively as priorities change
• Demonstrated ability to translate strategy and vision into plans and action
• Strong familiarity and focus on employee development standard processes in the field from successful, fast-paced, and growing global companies
• Outstanding teammate/relationship builder with the ability to work and influence people at all levels
• Familiarity with the latest corporate learning systems and tools, with additional depth in learning management systems

Education and Experience:

• BA/BS degree required; MA/MS preferred in related field
• 10+ years of experience Service Operations, with the most recent 5 years in a leadership role managing local and remote employees. 
• Exceptional facilitation skills both virtually and in-person
• Proficiency in using Learning Management Systems (LMS) and other training software.
• Ability to analyze performance metrics and generate actionable insights.
• Strong problem-solving skills with a customer-focused approach.
• Certification in training and development or related field is a plus.

Overview:

• Type of employment: Full time – Exempt
• Workplace type: Irvine, CA (Hybrid - 3 days on-site, 2 days remote)

Why SEB Professional North America?

Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.

• Medical / Dental / Vision insurance – generous employer contribution
• 401(K) program w/ up to 9% employer contribution
• On Site Gym 
• 12 Paid Holidays
• Voluntary benefits and discounts programs
   

Equal Employment Opportunity (EEO)

SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.