EMEA IT INFRASTRUCTURE AND OPERATIONS MANAGER (F/M)

💡  Join our IT Teams 

💻 Our Information Systems team in a few words:

• 450 enthusiasts, 20 professions, working on more than 350 projects and 800 applications around the world
• Proximity and Innovation are part of their DNA
• Their Mission : deliver added value to internal and external customers relying on Agile methods.
• How ? Through data protection, business continuity, the development of a positive digital experience and the co-construction of strategic initiatives.
• One goal : "Make IT happen" !

🎯  What we will accomplish together

« Make IT operations seamless and future-proof. Serve the markets. Build the team. Grow the community» Julien Pellissier, Head of Regional IT - Consumer, manager of the position

🔎 Contribute to our development

As EMEA IT Infrastructure and Operations Manager, you will be responsible for ensuring the stability, efficiency, and performance of IT Run Infrastructure Operations across the EMEA region (excl. France and DACH) Consumer market subsidiairies.

You will also hold global responsibility for coordinating the Regional IT Consumer Markets infrastructure community – fostering alignment, sharing best practices, and ensuring that local infrastructure needs are addressed consistently across geographies.

As Problem Manager for EMEA Consumer Markets, you will lead the resolution of major incidents, drive root cause analysis, and implement cross-functional corrective actions to protect service quality.

Key responsibilities include:

• Guarantee reliable IT Infrastructure & Operations for all EMEA Consumer entities (excl. FR and DACH), ensuring SLA adherence, rapid incident resolution, and effective coordination with local and global teams.
• Drive and lead Infrastruture projects within the EMEA Consumer entities supporting Cluster IT Managers for Western Europe, Central and Eastern Europe and IMEA entities (excluding GSEB France and GSEB DACH)
• Enforce robust operational infrastructure run governance for Consumer Market entities by overseeing change management, leading problem resolution efforts, and ensuring Global Infrastructure & Services standards are applied consistently.
• Ensure overall Regional Consumer IT I&O coordination providing global KPIs and service dashboards, enabling transparency, continuous improvement, and trust with Consumer Market business stakeholders.
• Provide support for major go-live operations and infrastructure changes with strong risk management and ensure post-go-live stability.  Provide regular updates on service performance to the Consumer Markets IT leadership team and launch transversal service improvement initiatives across markets.