Head of Global Service Desk (m/w/d)
What you need to succeed with us
- A degree in business administration, business informatics or a comparable qualification
- Management experience is an advantage
- Several years of experience in designing and implementing service desk strategies
- Experience in managing a global team is essential
- Sound knowledge of ITIL, Six Sigma and Lean methodologies (ITIL / at least Six Sigma Green Belt certification)
- Several years of experience in managing complex projects
- Strong analytical and problem solving skills
- Very good knowledge of German and English (other foreign languages would be desirable, but not a requirement)
- High willingness to travel (up to 50%)
What we offer
-
Flexible working hours and models as well as mobile office options for a good work-life balance
-
Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB
-
Generous employee discounts in the WMF online store and corporate benefits
-
Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being
-
Attractive salary package with Christmas and vacation bonuses and company pension scheme
-
Health offers such as job bike leasing or advice for your health
-
Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties
Further information on our employee benefits can be found here: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)