Manager, Service Training & Technical Support
What we will achieve together :
Join our dynamic team as the Manager of Service Training and Technical Support, where you will lead and inspire a dedicated group of professionals. In this pivotal role, you will drive the development and implementation of innovative training programs and provide expert technical support to ensure exceptional service delivery. Your leadership will empower our team to achieve excellence and foster a culture of continuous growth and improvement.
Salary Range: $100,000 - $130,000 + annual bonus
Responsibilities:
Manager of Service Training
- Develop and execute a curriculum of development experiences through collaboration with the Development Leader, Service Partners and business leaders and managers
- Lead the design, development, evaluation, pilot and delivery of new learning and capability development programs through collaboration
- Manage resources and budgets to ensure the effective delivery of curriculum, programs, and processes.
- Manage, coach and support the success of junior team members within and across teams via informal reporting relationships.
- Manage vendors to optimize usage of learning products and services
- Design, develop and deliver training content in various learning modalities
- Research alternative and emerging learning technology/content vendors, learning design and learning content to determine fit.
Manager of Technical Support
- Manages the technical support and training activities to support the Technical Support team.
- Recommends product improvements to design staff in response to customer feedback.
- Supports counterparts in strengthening their relations in customer partnerships.
- Coaches and motivates technical support staff; provides guidance and direction on problems and issues; delegates works assignments considering employee skills and development needs.
- Identifies department issues, problems, and opportunities to support continuous improvement initiatives.
Bring your competencies :
- Self-directed leader with clear evidence of establishing and leading successful learning and development global programs which have delivered positive results
- Strong analytical skills with the ability to think critically and independently. Able to prioritize for impact and adjust focus frequently and effectively as priorities change
- Demonstrated ability to translate strategy and vision into plans and action
- Strong familiarity and focus on employee development standard processes in the field from successful, fast-paced, and growing global companies
- Outstanding teammate/relationship builder with the ability to work and influence people at all levels
- Familiarity with the latest corporate learning systems and tools, with additional depth in learning management systems
Education and Experience:
- BA/BS degree required; MA/MS preferred in related field
- Minimum of 6 years of related experience in training and development, including 3+ years in a leadership role
- Exceptional facilitation skills both virtually and in-person
- Proficiency in using Learning Management Systems (LMS) and other training software.
- Ability to analyze performance metrics and generate actionable insights.
- Strong problem-solving skills with a customer-focused approach.
- Certification in training and development or related field is a plus.
Overview:
- Type of employment: Full time – Exempt
- Workplace type: Irvine, CA (Hybrid - 3 days on-site, 2 days remote)
Why SEB Professional North America?
Whether working remotely, in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits.
- Medical / Dental / Vision insurance – generous employer contribution
- 401(K) program w/ up to 9% employer contribution
- On Site Gym
- 12 Paid Holidays
- Voluntary benefits and discounts programs
Equal Employment Opportunity (EEO)
SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.