RETAIL PROCESS & PRACTICE MANAGER H/F
Join our Retail team!
With the acceleration of store openings worldwide and the ongoing digitalization of our stores, including the deployment of a new retail system in 150 stores, with 180 more to come, we are also accelerating our omnichannel processes to enhance customer experience and drive growth.
« Contribute to the identification of Retail best practises & maximize their translation into standards »
By defining and optimizing the Retail Practice and process at the Group level, the aim is to develop profitable own store networks for Groupe SEB. This involves leading the improvement of the retail process and practices, ensuring adoption by the retail teams (stores and managing teams), and leading their translation into tools and solutions.
Your missions are :
o Crystalize retail practice standard (benchmark…) and define objectives for the Group
o Organize the adoption (directly or indirectly) on each component of the practices across the market teams & enablers (involvement, communication, training…)
o Drive performance by ensuring visibility of practices performance indicators to operational & management teams
· Continuous improvement of the practice:
o Process Development and Optimization: Define, document, and optimize retail processes, ensuring they are efficient, sustainable, and customer-focused
o Change Management: Oversee the introduction of new processes or modifications to existing ones, ensuring minimal disruption and smooth adoption.
o Define the process requirement for solutions (IT / Dashboard) & enablers (Marketing / Supply...)
o Support the Business Process Owner (Vision & key priorities): co-Lead the practice roadmap
· Consumers engagement:
o CRM Activity => prioritize and lead the definition of the Retail specific use cases to the Group enabler (IT / CRM / Digital Team) / work with the different touch points
o Deploy across the organization (directly or indirectly)
o Maximize usage
· Omnichannel:
o Define the process to capture, serve the Omnichannel consumer
o Define the requirement across the different enabler
Track development and adoption by markets
Bring your skills :
Bachelor’s or master’s degree in business administration, Retail Management, or a related field with 5 years experiences, including proven experience in retail operations or process management.
With expert-level proficiency in Excel and advanced data analytics functions, you can efficiently analyze and interpret complex data sets to drive informed decision-making.
Leveraging your experience in managing IT projects and fluency in IT languages such as Agile, Scrum, or Kanban, you facilitate seamless communication between technical and non-technical stakeholders, ensuring project success.
With a solid background in technical coordination and proficiency in project management tools like JIRA and Asana, you lead technical projects from conception to completion, ensuring alignment with organizational goals and objectives.
Possessing a good understanding of CRM key stakes and technical components, you implement effective CRM strategies to enhance customer relationships and drive business growth.
With excellent communication and interpersonal skills, you effectively collaborate with diverse teams and stakeholders, fostering a collaborative and inclusive work environment.
Demonstrating a problem-solving mindset, you identify and address issues proactively, implementing innovative solutions to overcome challenges and drive project success.
A good level of English and French is required.
Let's meet :
- First discussion with Laurent ADAST, Transformation & Project Director and the recruitment team,
- Followed by a meeting with the Commercial Performance Director
Join a French International Group driven by :
1. Values : entrepreneurial drive, passion for innovation, professionalism, Group spirit and respect for people, with concrete commitments to citizenship and sustainable innovation,
2. Development for employees: 1 in 2 positions is filled internally!
3. Benefits for all : QVT agreements including 2 days' teleworking per week, vacation bonuses, profit-sharing, 13th month, CSE...
Click here to discover the Campus SEB's video ! https://www.youtube.com/watch?v=4t6vrJAM9Uw