Technical Specialist 3rd Level Support (m/w/d)
What you can expect
- Development and standardization of training concepts for the PCM brands with a focus on blended learning (e-learnings, tests, videos)
- Planning, organization and delivery of technical train-the-trainer programs and specific trainings for service managers and cruise line technicians
- Support for country organizations and global customers in trainings, online conferences and other knowledge transfer activities
- Service partner management including onboarding of new partners, ensuring compliance with service guidelines, and support with certifications and audits
- Global 3rd-level technical support (phone, email, on-site), including gathering information from the field and support in escalation cases
- Planning and execution of international assignments (especially for cruise lines), including travel reports and follow-up of resulting actions
- Participation in Global Service projects and continuous improvement of support processes, service quality, and transparency on service levels and KPIs
What you need to succeed with us
- Completed vocational training as an electrical technician or mechatronics technician with further qualification
- Several years of experience in technical service or technical product management, ideally with train-the-trainer qualification and experience with coffee machines
- Solid technical understanding of technical devices, with an analytical, structured way of working and strong communication skills
- Practical experience in delivering trainings, methodical troubleshooting and blended learning concepts
- Confident handling of common software and Office 365 tools
- Intercultural competence, independent working style and willingness to travel internationally
- Strong persuasive and assertiveness skills in cross-country and cross-brand projects, as well as very good German and English skills
What we offer
- Flexible working hours and models as well as mobile office options for a good work-life balance
- Personal development through development programs, training, or e-learning as well as professional mobility within the international Groupe SEB
- Generous employee discounts in the WMF online store and corporate benefits
- Excellent company restaurant with employee subsidy and a wide and varied range of food, kiosk, and food to go for your physical well-being
- Attractive salary package with Christmas and vacation bonuses and company pension scheme
- Health offers such as job bike leasing or advice for your health
- Which goes without saying for us: 30 days annual leave, a variety of employee events, free parking, and coffee & tea specialties
Further information on our employee benefits can be found here: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)